Frequently Asked Questions
Shipping
Where do you ship?
We ship orders to multiple destinations worldwide. You can review the list of current shipping regions at tartanandblighty.com.
How long will my order take to process?
Order processing times depend on order volume and product availability. Your order enters fulfillment once it has been confirmed, and you will receive updates through your account portal.
How can I track my order?
After your order is fulfilled, a tracking identifier will be issued. Use this identifier at tartanandblighty.com to monitor delivery status.
Can I modify my order after it is placed?
Changes can be accommodated prior to fulfillment. For assistance, visit tartanandblighty.com and submit your request.
Can my order be shipped to multiple addresses?
Yes, multiple delivery addresses are supported. You may specify different shipping locations during checkout.
What happens if my package is lost in transit?
If a tracking carrier indicates delivery but you have not received your items, please file a claim with the carrier. Our support team at tartanandblighty.com can assist with next steps.
Returns & Exchanges
How do I return or exchange my order?
Returns and exchanges can be initiated through tartanandblighty.com. Merchandise must be returned in original condition with all tags attached.
What is your returns policy?
Unworn and unaltered items may be returned or exchanged in accordance with policy guidelines available at tartanandblighty.com.
Can I return a gift card?
Gift cards are final sale and are not eligible for refund.
Items, Sizes & Care
How do I determine the correct size for bracelets or accessories?
Size guides are available at tartanandblighty.com. We recommend measuring your wrist or body as outlined on the sizing chart to find the best fit.
How do I find products that are out of stock?
When an item is unavailable, you may join the waitlist on the relevant product page at tartanandblighty.com to be notified when inventory is replenished.
How should I care for my products?
Care instructions are provided on each product page. In general, avoid prolonged exposure to moisture and handle with care to maintain condition.
Can I customize certain items?
Customization options are available on select products. Visit the item page and select customization preferences as offered.
Payment, Gift Cards & Discounts
What payment methods are accepted?
We accept most major credit and debit cards, as well as recognized digital payment options. All payments are processed securely through the checkout at tartanandblighty.com.
Where can I purchase a gift card?
Gift cards can be purchased online at tartanandblighty.com.
Can I apply a discount after checkout?
If you forgot to apply a promotion at the time of purchase, contact support through tartanandblighty.com for assistance. Promotions cannot be applied retroactively in all cases.
Connect With Us
How can I subscribe to updates and newsletters?
You can subscribe to our newsletter via the sign-up area at tartanandblighty.com to receive updates on new products and promotions.
Do you have social media accounts?
Yes, we maintain official social profiles. Follow the links listed at tartanandblighty.com to stay informed.
Are there tours or showroom visits available?
At this time, factory tours and showroom visits are not offered.
How can I explore career or wholesale opportunities?
Information about careers and wholesale partnerships is available at tartanandblighty.com and tartanandblighty.com.
Campus & Community
Is there a campus or ambassador program?
We offer community engagement programs for eligible participants. Visit tartanandblighty.com to learn about current opportunities.
Charitable Support
Do you provide donations or community support?
Yes, charitable donations and product support requests are considered on a case-by-case basis. Submit your request through tartanandblighty.com for review.